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How do I create an Intellatext account?
How do I re-enable Intellatext if my voicemails have stopped going through the Intellatext system?
I cannot access my voicemail by calling 619-326-2300, and it keeps hanging up on me when I enter my phone number, what’s wrong?
Does Intellatext work with the iPhone?
How long do my callers have to leave a voicemail?
What is my Intellatext Voicemail Number/DID?
How long will it take for me to receive my messages from the time someone leaves a voicemail?
I’m going out of the country; can I take Intellatext with me?
Can I forward multiple lines to my Intellatext account?
How do I setup my voice greeting?
What are my options when I call 619-326-2300 to access the dial-in voicemail system?
How do I listen to my messages?
How do I manage my messages via the My Intellatext portal?
How do I view the entire text of the message online?
Can I increase the length of time that users can leave a voicemail?
How can I delete all of my messages at once?
How do I disable Intellatext from my mobile phone?
I have old voicemail on my carrier’s voicemail system. How can I temporarily disable Intellatext to retrieve these messages?
I’d like to setup an account for my office or family; does each user need their own account?
How do I set up Intellatext with my home or office phone?
The codes provided to activate my Intellatext service are not working. I use a Blackberry. What should I do?
The codes provided to active my Intellatext service are not working. I use a Treo user. What should I do?
How do I CANCEL my account?

How do I create an Intellatext account?

Navigate to www.Intellatext.com and click on “SIGN UP”.
Enter your information, including selecting your carrier from the drop down menu.

Note: If you’d like to use Intellatext from your home/office phone, please reference instructions in your Welcome email

After you submit your information, you will receive a Welcome email from Intellatext with instructions on how to activate your account.

After you’ve gone ahead and activated your account, you will begin receiving your voicemails as e-mails along with the original audio of the voicemail as an attachment. You can specify multiple endpoints for your messages (including SMS text message endpoints which are not enabled by default), as well as manage your entire voicemail inbox by logging into your account via www.Intellatext.com/login

Help! I signed up and followed the directions on my phone but it doesn’t work!

No problem. First, make sure that the code you are dialing is for the correct cell phone carrier. If you are trying to set Intellatext up on a landline, the code provided in the welcome email will not work and you will need to forward your unanswered calls to your 10 digit Intellatext account number. If are on the Rogers network, you will need to disable your Rogers voicemail before you are able to activate no answer call forwarding on your phone. For further assistance please contact technical support at support@Intellatext.com and we will be happy to walk you through the setup and activation process

How do I re-enable Intellatext if my voicemails have stopped going through the Intellatext system?

Here is a breakdown of how to setup Call Forward No Answer.

Verizon - dial *71<your assigned Intellatext Voicemail Number> then send/talk

- Example format looks like: dial *711234567890 then send/talk

AT&T/Cingular/T-Mobile/Other - *004*1<your assigned Intellatext Voicemail Number>*11# then send/talk - Example format looks like

- Example format looks like: dial *004*11234567890*11# then send/talk

Sprint - Contact Sprint support and ask them to enable Call Forward No Answer to your assigned Intellatext Voicemail Number.
What do I do if I haven’t been receiving any voicemails to my email and no messages are showing up on my account online?

When no messages are going through our system, it usually indicates that your unanswered calls are no longer being forwarded to your Intellatext voicemail system. This usually happens if your network resets the call forwarding settings on your phone which often happens when traveling. Follow the same steps to activate Intellatext on your phone that you used when you first signed up and activated for the first time. If you no longer have these activation instructions you can resend them to yourself by logging into your account with your email address and pin number, clicking the self-service tab, and then click "send me instructions for my phone".

I cannot access my voicemail by calling 619-326-2300, and it keeps hanging up on me when I enter my phone number, what’s wrong?

When prompted, you need to enter the 10 digit phone number you have registered with Intellatext, not your Intellatext account number. This is the number you specified with us when you first signed up. If the system is not recognizing the number make sure you are pressing down the keys long enough for our system to recognize the key touch. Even if you are using a different number now with the service, you must enter this number to be able to access your voicemail. You can login to your account to view or change this phone number associated with your account.

If you are having continued trouble with this method, try dialing your 10 digit account number directly followed by the * key and your pin number; this should also put you through to the voicemail system. If you don't know what your 10 digit account number is you can find your Intellatext Voicemail Number/DID by logging into the My Intellatext site, selecting the Account Settings tab and looking for the Account Number section. Your account number is also your Intellatext Voicemail Number/DID. The My Intellatext site can be accessed via www.intellatext.com/login

Does Intellatext work with the iPhone?

Yes it does. However you will not be able to use the iPhone's built-in visual voicemail since your voicemail will no longer go through AT&T's voicemail system. Instead you can read and listen to your voicemail through your email via Intellatext.

How long do my callers have to leave a voicemail?

If you are on our Intellatext40 plan, your callers will have 45 seconds to leave a voicemail. If you are on the Intellatext300 plan, your callers will have 60 seconds. We also have plans available for 90 and 120 second message mailboxes. Please contact info@Intellatext.com for more information.

What is my Intellatext Voicemail Number/DID?

You can email support@intellatext.com if you have forgotten your mailbox and pass word for logging in. If you have the login info you can find your Voicemail DID# in the upper right hand corner.

How long will it take for me to receive my messages from the time someone leaves a voicemail?

The average turn-around time from the time a voicemail is left to the time we send it out to you as an email or text message is between 1 to 5 minutes. During periods of extremely high volume the turn-around time may be higher. We are constantly building our system to be able to handle higher levels capacity; therefore we ask that you please be patient during times of higher volume.

I’m going out of the country; can I take Intellatext with me?

Yes. If you leave your phone at home, either on or off, you calls will still be forwarded to Intellatext. If you bring your phone with you, the network codes which control forwarding may be reset if you keep your phone on in a different country. You may have to call your carrier once you reach your destination and ask them to reactivate no answer call forwarding on your account to you Intellatext voice mailbox number. You may also be responsible for long distance forwarding charges if your company charges extra for forwarding your calls to us while you are abroad.

Can I forward multiple lines to my Intellatext account?

Yes! You can forward as many different phone lines to your Intellatext account as you would like. Each line will terminate in the same voice mailbox so if you need to have a separate voice greeting for your cell phone and for your office phone, you will need two separate accounts.

Can I have my transcriptions sent to multiple email addresses or SMS endpoints?

Yes, you can specify as many email addresses or cell phone numbers to have your transcriptions sent to as you would like at no extra charge. To specify additional email addresses or SMS endpoints login to your account at www.Intellatext.com. Once logged in, navigate to the "Account Settings" tab where you will see email delivery options as well as SMS delivery options where you can add, edit, and delete additional email and SMS endpoints.

How do I setup my voice greeting?

You can setup your voice greeting by calling up the Intellatext voicemail system at 619-326-2300. If you call from the phone registered with Intellatext you will go into the voicemail menu and then you can press 5 for voicemail options and then 1 to record your greeting. If you are calling from a different phone you need to enter in the number you registered with Intellatext along with the 4 to 10 digit pin number you created when you first signed up.

Alternatively, you can upload a wave or mp3 file to your account with your voicemail greeting. You can do this my logging into your account and click the account settings tab. In account settings, scroll down to where it says greeting and allows you to upload an audio file.

What are my options when I call 619-326-2300 to access the dial-in voicemail system?

The follow is a list of prompts you will here and options you can press once you call up our voicemail system.

If you are calling from the number you have registered with us it will bring you straight to the menu, if not it will ask for the number you have registered with Intellatext as well as you password (pin number). Then you will get to the voicemail menu as follows:

You have X # new messages

Press 1 to listen to your messages

Press 2 to listen to your saved messages

Press 3 to listen to your deleted messages

Press 4 to change your security code

Press 5 to change your voicemail greeting

Press 1 to record your personal greeting
Press 2 to hear your personal greeting
Press 3 to delete your personal greeting
Press # (Pound) to return to previous menu

How do I listen to my messages?

There are three ways to listen to your messages. You can login to your account online to read and listen to your message. You can listen to the attached wave file that is sent to your email along with your transcriptions. You can also call up 619-326-2300 from your registered handset and follow the prompts to listen to your voicemail.

How do I manage my messages via the My Intellatext portal?

Delete, save, or mark any message by checking the box at the left side of the message screen, and choose an action from the buttons at the center of the message board. Click “All” to check all messages.

How do I view the entire text of the message online?

Click on the plus sign icon to expand the message text. The audio of the message will also then be played.

Can I increase the length of time that users can leave a voicemail?

Yes, we have plans that provide you with 90 and 120 second mailboxes. Please contact our customer service department to switch plans and for more details. You can reach us at support@Intellatext.com.

How can I delete all of my messages at once?

We are currently working on a Mass Delete feature for the website. For now, you can log in to your account at Intellatext.com using your email address and PIN number you created during signup. Then you should see an option to delete an entire page of messages. There you can delete 20 messages at a time. You can also call our Customer Support line or email help@Intellatext.com.

How do I disable Intellatext from my mobile phone?

From your phone dial pad, dial the following for you respective carrier:

Verizon - Dial *73 then press send, you should hear 2 beeps and then your phone will hang-up. This means it was completed successfully. If this does not work in your area you can also try *920 followed by send.

Sprint - Contact Sprint support

AT&T/Cingular and T-Mobile - dial ##004# then hit send, you should see a confirmation message letting you know that conditional call forwarding has been disabled.

Please note that disabling Intellatext from your phone does NOT cancel your account with us, it only returns your phone to your carrier's voicemail system instead of Intellatext system.

I have old voicemail on my carrier’s voicemail system. How can I temporarily disable Intellatext to retrieve these messages?

From your phone dial pad, dial the following for you respective carrier:

Sprint - Contact Sprint support

AT&T/Cingular and T-Mobile - dial ##004# then hit send, you should see a confirmation message letting you know that conditional call forwarding has been disabled.

Please note that disabling Intellatext from your phone does NOT cancel your account with us, it only returns your phone to your carrier's voicemail system instead of Intellatext system.

I’d like to setup an account for my office or family; does each user need their own account?

It depends. You can forward as many different phone lines to your Intellatext account as you would like. Each line will terminate in the same voice mailbox so if you need to have a separate voice greeting for each user, you will need separate accounts. Also all of the lines will end up going to the same email address or cell phones so if you want each user to only get their specific messages, you will need a separate account for each user.

How do I set up Intellatext with my home or office phone?

You can use the “no answer call forwarding” to forward your home or office phone to us. No answer call forwarding is the process where your phone rings and then the unanswered calls get routed to your Intellatext voice mailbox. If you have an office phone system with a control panel, you may be able to control the forwarding settings on the phone system itself. If not, you will have to call your carrier and ask for this service. Be sure to have your 10 digit Intellatext number available to your carrier knows which number to forward to.

The codes provided to activate my Intellatext service are not working. I use a Blackberry. What should I do?

Blackberry (GSM) Instructions

1. From the main menu area, scroll to the PHONE option and press select (to press select you want to press in the wheel on the side of the Blackberry)
2. Press select again (this will open up a small menu list)
3. Scroll down to highlight OPTIONS and press select.
4. Scroll down to CALL FORWARDING and press select
5. Scroll down to IF FORWARD ALL IS OFF, FORARD: WHEN BUSY, when you have the number highlighted next to IF BUSY press the select key.
6. Move the cursor down to highlight NEW NUMBERS..., press select
8. Enter +1########## then press select.
9. Press select, scroll to highlight CLOSE press select.
10. Highlight the number to the right of IF BUSY and press select, highlight change number press select, now move the cursor to highlight +1########## and press select again.
11. Highlight the number to the right of IF NO ANSWERED and press select, highlight change number press select, now move the cursor to highlight +1########## and press select again.
12. Highlight the number to the right of IF UNREACHABLE and press select, highlight change number press select, now move the cursor to highlight +1########## and press select again.
13. Press select, highlight SAVE and press select (it is very important that you do this last step or your selections will not be saved)

The codes provided to active my Intellatext service are not working. I use a Treo user. What should I do?

Treo 650 Instructions

1. Bring phone to the DialPad screen

2. Press the menu key (the menu key is located at the top of the keypad to the right

3. Press the cursor button to the right which will highlight OPTIONS.

4. Move the cursor down to CALL PREFERENCES press select (this is the key located in the middle of the cursor)

5. Move the cursor up to IF FORWARD ALL IS OFF, FORWARD: WHEN BUSY, when you have the number highlighted next to WHEN BUSY press the select key.

6. Move the cursor down to highlight EDIT NUMBERS..., press select

7. Move the cursor to highlight NEW press select

8. Enter DID then highlight OK and press select

9. Highlight OK which will bring you back to the CALL PREFERENCES menu

10. Highlight the number to the right of WHEN BUSY and press select, now move the cursor to highlight DID and press select again.

11. Highlight the number to the right of NOT ANSWERED and press select, now move the cursor to highlight DID and press select again.

12. Highlight the number to the right of OFF/NO SERVICE and press select, now move the cursor to highlight DID and press select again.

13. Highlight OK and press select, the phone will now upgrade your network settings.

How do I CANCEL my account?

You must email support@intellatext.com to cancel your account.

"Intellatext does not advise reading text messages while driving"



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